Business Support Volunteer

​Overview of the role

• This role aims to assist staff, trustees and other volunteers in delivering and developing the business side of TO’s

• The role will require an in-depth knowledge of how TO works, therefore the role will involve staying in regular touch with staff and volunteers, reading TO’s social media and website, etc.  The role will also require some degree of knowledge of the voluntary and community sector and the need to keep up to date with changes within the sector, locally, regionally and nationally.

• The role will require a degree of independent work activity i.e. working on initiative, making decisions, identifying business and funding opportunities, etc.

• The role will require a high level of administration and business development activity, writing business plans, budgeting, funding applications, updating websites, database management, etc.  Volunteers in this role will be expected to adhere to strict organisation privacy and confidentiality policies as well as those expected by law, i.e. GDPR, DBS, etc.

• Volunteers in this role are expected to adhere to all relevant organisation policies such as Health and Safety, Safeguarding, etc.

• DBS – A Disclosure and Barring Service certificate may be required for this role.

• Responsible to: Youth and Community Worker

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Role Description 

• Assist staff and volunteers in delivering a high quality service to individuals and organisations;

• Assist staff and other volunteers with the development of organisational business plans, action plans and strategies;

• To assist with the development of TO’s fundraising activities, and its groups, and to assist with the monitoring and evaluation of funding;

• To assist in the regular review and updating of the organisation’s Website, Social Media and external internet content;

• Help run stalls & activities at events promoting the work of TO;

• Take pride in your role as a representative of TO, i.e. professional, polite, punctual, wear TO T-shirts at events, etc.;

• Be supportive of other staff and volunteers in difficult situations and work as part of a team;

• Report any matters of concern to other staff and volunteers;

• Respect the confidentiality of participants within organisational boundaries.

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Person Specification ​

• Volunteers in this role will be reliable and trustworthy individuals able to take responsibility for their own professional approach to the role and the organisation. 

• Volunteers will remain courteous in their role and report any difficulties to their line manager.

• Volunteers will need a high degree of professionalism when dealing with enquiries and contact with other organisations. 

• Volunteers should possess a good level of business administration and ICT knowledge and skills, including the use of collaborative software, cloud storage and internet security.

• A high level of trust and reliability is essential for the role.

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Person Specification ​

• Reliability

• Punctuality

• Confidence

• Assertiveness

• Teamwork

• Creativity

• Problem Solving

• Supportive

• Talkative

• Listening Skills

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